Return

Our policy lasts 30 days. If the 30 days have gone by since you placed your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please send us an email at support@delphinegennisson.com with your order number.
 
Please DO NOT send your purchase back to the manufacturer but at the address below: 
Delphine Gennisson LLC
335 Palmer Loop, Po Box 3, 
Eagle, Colorado, 81631, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also send you the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Sale Item

Sales items are FINAL SALE. 

Exchange
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at support@delphinegennisson.com and send your item at the address below:

Delphine Gennisson LLC
335 Palmer Loop, PO Box 3,
Eagle, CO, 81631, United States.